Privacy and cookie policy

Privacy and cookie policy
Privacy and cookie policy2019-01-04T14:45:17+00:00

Hello!

If you are here, it means that you protect your privacy. We understand it, so that is why we have prepared this document. You will find here the rules concerning processing your personal details and using cookies in connection with using our website mycomfortdesign.com

Firstly, some formal information – the administrator of this website is Modern Communication Systems Sp z o.o. , ul.Wołczyńska 37, 60-003 Poznań

In case of any doubts concerning our privacy policy, do not hesitate and contact us at contact@mycomfortdesign.com

Shortened version– the most important information

We take care not only of your privacy, but also your time. That is why we have prepared a shortened version of the most important rules connected with privacy protection.

  1. By creating a user account, placing an order, lodging a complaint, withdrawing from a contract, adding a comment, signing up for a newsletter, signing up for a webinar or just contacting us, you transfer to us your personal data, and we guarantee you that your data will be confidential, safe and will not be shared to any other third parties without your permission.  
  2. We entrust personal data processing only to verified and trustworthy parties, who provide services connected with personal data processing.  
  3. We use Google Analytics, which collect information concerning your page views, such as subpages that you have visited, time of your visit or switching between particular subpages. Here are used Google LLC cookie files concerning Google Analytics service. As part of Google Analytics we collect demographic data and interest data. As part of cookie file settings you can decide whether you agree to collecting such data about you or not.
  4. We use an analytical tool – HotJar, which tracks your behaviour on our sites.  Here are used Hotjar Limited cookie files. As part of cookie file settings you can decide whether you agree to using such cookie files in your case or not.
  5. We use Google AdWords in order to run a remarketing campaigns. Here are used Google LLC cookie files concerning Google AdWords service.
  6. We use Google Tag Manager in order to control advertising campaigns and that how you use our websites. Here are used Google LLC cookie files connected with Google Tag Manager service. As part of cookie file settings you can decide whether you agree to using such cookie files in your case or not.
  7. We use marketing tools such as Facebook Pixel to display you a personalized  ads on Facebook. It is connected with using Facebook cookie files. As part of cookie file settings you can decide whether you agree to using Pixel Facebook in your case or not.  
  8. We provide you with the opportunity of using social functions such as sharing content in social networks and subscription of social media profile. Using these functions can be connected with using cookie files of social network administrators such as Facebook, Instagram, YouTube, Twitter, Google+, LinkedIN.
  9. We place videos on our sites from YouTube and Vimeo. Here are used Google LLC cookie files concerning YouTube service and Vimeo Inc. cookie files. Cookie files are loaded only when the video is played.  
  10. We use Disqus Comment System, which uses cookie files.
  11. We provide you the opportunity to contact us directly, using online chat.  Here are used Smartsupp.com s.r.o. cookie files.
  12. We use our first-party cookie files in order to provide a proper website working, and especially user account service and the process of placing an order.

If above-mentioned information is not enough for you, you will find some more details below.  

Personal data

Data Venture Sp z o.o. ul.Klaudyny Potockiej 25, 60-211 Poznań is an administrator of your personal data within the meaning of the regulations on the Personal Data Protection.

Purposes, legal bases and the period of personal data processing are indicated separately in relation to each purpose of data processing (see: the description of particular purposes of personal data processing, placed below).

Authorization. GDPR (General Data Protection Regulation) provides you with the following, potential authorization connected with your personal data processing:

  1. the right of access to personal data,
  2. the right to rectification of personal data,
  3. the right to erasure of personal data,
  4. the right to restriction of personal data processing,
  5. the right to object,
  6. the right to data portability,
  7. the right to lodge a complaint with a supervisory authority,
  8. the right to withdrawal of consent for processing personal data, if you have given such a consent.

The rules connected with realization of this authorization have been described in details in articles 16 – 21 of GDPR. We encourage you to get to know them. We also have to explain you that mentioned-above authorization is not absolute and it will not be vested in you in relation to all actions connected with your personal data processing. For your convenience we have made every effort to point you inherent authorization as a part of the description of particular operations of personal data processing.

We emphasize that you are always entitled to lodge a complaint to supervisory authority  if you find that we have infringed regulations on the Personal Data Protection while processing your personal data.  

You can also always address us and claim information concerning your personal data – what your personal data we collect and for what purpose we process it. All you need to do is to send a message at contact@mycomfortdesign.com However we have done our best to present in details all needed information in this privacy policy. You can also use this (mentioned-above) email address if you have any questions connected with processing of your personal data.

Security. We ensure you that the personal data, which you have transferred to us, is confidential. We also ensure you that we have taken all security measures to protect your data, which are required by regulations on the Personal Data Protection.  Personal data is collected with due diligence and adequately protected against an unauthorized access of third parties.

Data recipients. Your data can be processed by our subcontractors that is by entities, whose services we use while processing data and while providing you with services or filling an order in an online store.   

  1. OVH Sp. z o.o. , ul. Swobodna 1, 50-088 Wrocław – in order to store personal data on the server ,
  1. The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA – in order to use mailing system, in which your data is being processed, if you have signed up for a newsletter,

All entities, to which we entrust personal data processing, guarantee using appropriate security measures, which are required by the laws.  

Purpose of processing and processing operations

User’s account. By creating user’s account, you must give this data, which is necessary to create an account; such as email address, name and surname, address data, phone number. Giving the data is free, but it’s necessary to create an account. As part of edition of account information you can give your further reaching data.  

The data, which is transferred to us in connection with creating an account, is processed in order to create and maintain the account, based on the contract of providing services by electronic means, which is concluded while registering an account. (Art. 6 (1) (b) GDPR).

The data placed in your account will be processed until your account is active. When you decide to delete your account, we will delete your data as well. Remember however that deletion of the account does not result in deletion of information about orders that you have placed while using the account.  

At any time you have a right to rectification of your data. At any time you can delete your account. You have also a right to data portability (Art. 20 GDPR).

Orders. By placing an order, you must give the data, which is necessary for order realization, such as; name and surname, billing address, email address, phone number. Giving the data is free, but it’s necessary to place an order.

The data, which is transferred to us in connection with the order, is processed in order to complete your order (Art. 6 (1) (b) GDPR), invoice (Art. 6 (1) (c) GDPR), allow an invoice in our accounting records (Art. 6 (1) (c) GDPR) and for archival and statistical purposes. (Art. 6 (1) (f) GDPR).

The data concerning orders will be processed until the order is completed, and then until the time of limitation of claims passes in reference to a concluded contract. Furthermore, after this time, the data can still be processed by us for statistical purposes.  Remember also that we are obliged to store the invoices with your personal data for 5 years since the end of tax year, in which the tax obligation came into being.

In case of data concerning orders you have no possibility to rectify this data after your order is completed. You cannot also object to processing your data and claim for erasure of data until the time of limitation of claims passes in reference to a concluded contract.  Similarly, you cannot object to processing data and claim for erasure of data, placed in invoices. After the time of limitation of claims in reference to a concluded contract passes, you can however object to processing by us your personal data for statistical purposes, as well as claim for erasure of your data from our database.  

In relation to data concerning orders you have also a right to data portability (Art. 20 GDPR).

Newsletter. If you want to sign up for our newsletter, you must give us your email address by filling in the newsletter signup form. Giving the data is free, but it’s necessary to sign up for a newsletter.

The data, which is transferred to us during newsletter sign up is used for sending you a newsletter, and a legal basis of their processing is your consent  (Art. 6 (1) (a) GDPR) given during newsletter sign up.

The data will be processed for all the time of newsletter sending, unless you withdraw your consent to sending it, what will cause the erasure of your data from database. At any time you have a right to rectification of your data, placed in a newsletter base, as well as claim for erasure of them, by unsubscribing from our newsletter. You have also a right to data portability (Art. 20 GDPR).

Complaints and withdrawals from a contract. If you lodge a complaint or withdraw from a contract, you transfer to us your personal data, contained in the complaint content or statement concerning withdrawal from a contract, which includes your name and surname, address, phone number, email address, banking account. Giving the data is free, but it’s necessary to lodge a complaint or withdraw from a contract.

The data, which is transferred to us in connection with lodging a complaint or withdrawal from a contract is used for an implementation of complaint or withdrawal from a contract procedure (Art. 6 (1) (c) GDPR).

The data will be processed as long as it is necessary to implement a complaint or withdrawal from a contract procedure. Complaints and statements concerning withdrawal from a contract can be placed on file for statistical purposes.

In case of data contained in complaints or statements concerning withdrawal from a contract you have no possibility to rectify this data. You cannot also object to processing your data and claim for erasure of data until the time of limitation of claims passes in reference to a concluded contract. After the time of limitation of claims in reference to a concluded contract passes, you can however object to processing by us your personal data for statistical purposes, as well as claim for erasure of your data from our database.  

Contact by email. By contacting us by email, including sending a question by contact form, you transfer your email address to us as an address of a message sender. Moreover, you can also include other personal data in your message. Giving the data is free, but it’s necessary to contact us.

In this case your data is processed in order to contact you, and the basis of processing is Art. 6 (1) (a) GDPR, that is your consent resulting from initiating contacting us. The legal basis of processing after ceasing to contact is justified purpose in the form of mail archiving for internal  purposes. (Art. 6 (1) (c) GDPR).

The mail content can be subject to archiving and we are not able to state unambiguously when it is deleted. You have a right to claim for mail history ( if it was subject to archiving) as well as a right to erasure of it, unless its archiving is justified considering our superior affairs, for instance defence against potential claims from you.  

Comments. If you want to add a comment on our blog, you must fill in the form and  write your email address and your name. Giving the data is free, but it’s necessary to add a comment.

Comment System is operated by Disqus Inc., 301 Howard Street, Suite 300, San Francisco, CA94105, USA. Disqus is an independent administrator of your personal data, and using this system is based on your acceptance of Disqus Terms of Service.  

The data which is given while adding a comment, is used for publishing a comment on the blog, and the legal basis of their processing is your consent Art. 6 (1) (a) GDPR resulting from adding a comment.

The data will be processed for all the time of having comments on the blog, unless you ask for deleting the comment, what will cause the erasure of your data from database.

At any time you can rectify your data, which is assigned to the comment, as well as claim for erasure of them. You have also a right to data portability (Art. 20 GDPR) These rights can be implemented directly in your account in Disqus system.  

Cookie files and other tracking technologies  

Our website and store, the same as almost all other websites, use cookies.

Cookies are small text files, stored on your computer, tablet, smartphone etc, which can be deciphered by our ICT system (first-party cookies) ICT system of third parties (third-party cookies).

Some of cookies used by us are deleted after closing the web browser (so called session cookies). The other cookies are stored on user’s device and enable us to recognise your browser when you visit our website again. (persistent cookies).

You will find more details below.

Cookie consent. When your visit our website for the first time, information about cookies is displayed to you. Thanks to a special tool you can manage cookies from the level of the website. Moreover, you can always change cookie settings from the level of your browser or delete the cookies. Web browsers manage cookie settings in different ways. You will find explanations concerning changes of cookie settings in ‘Help’ of your web browser.  

Remember that when you block or restrict cookies, it can cause some difficulties in using our websites, as well as in any other websites, which use cookies.  

First-party cookies. We use first-party cookies to provide a proper website working, especially the order process and log in to a user account.  

Third-party cookies. Our website, the same as many other websites, uses functions delivered by third parties, what is connected with using cookies coming from third parties.  The use of this type of files was described below.

Google Analytics. We use Google Analytics provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. We carry out operations in this scope, relying on our legitimate interest, consisting in creating statistics and their analysis in order to optimize our websites.   

Google Analytics, in an automatic way, stores information about using our website. The collected data is the most often transferred to Google server in the USA and stored there.

Because of activated by us IP anonymization, your IP is shortened before passing it on. Only in exceptional cases the full IP address is transferred to Google server in the USA and shortened there. The anonymized IP address transferred by your browser as part of  Google Analytics is not connected with other Google data.

Considering Google LLC has its headquarters in the USA and uses its technical infrastructure, it joined the program EU-US-Privacy Shield in order to provide an appropriate level of personal data protection required by European regulations. As part of agreement between the USA and the European Commission, this second one confirmed an appropriate level of data protection in the case of businesses having  Privacy Shield certificate.

You can prevent data logging as well as data processing by Google, when you use our website. To do this install a browser plug: https://tools.google.com/dlpage/gaoptout.

As part of Google Analytics we also collect demographic data and interest data.  As part of cookie file settings you can decide whether you agree to collecting such data about you or not.

If you are interested in details, connected with data processing as part of  Google Analytics, we encourage you to get to know with Google’s explanations: https://support.google.com/analytics/answer/6004245.  

Google Adwords. We use marketing tools of Google AdWords provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. With the help of Google Adwords we promote our website in search results and on third party websites. We also use remarketing tools. We conduct these actions, relying on our legitimate interest in the form of marketing of our own products or services.

When you visit our website, a remarketing cookie file is automatically left on your device. Such a file enables to display ads, based on your interest, thanks to pseudo-anonymous  identificator (ID) and on the base of sites that you visit.

Further data processing takes place only then when you agreed to connect a browsing history and using an app with your account by Google and using information from your Google account for personalizing ads, which are displayed on websites. If you are logged in Google service while visiting our website, Google will use your data together with Google Analytics data for creating and defining target group lists for remarketing purposes on different devices. For this purpose Google connects temporarily your personal data with Google Analytics data to create target groups.  

Considering Google LLC has its headquarters in the USA and uses its technical infrastructure, it joined the program EU-US-Privacy Shield in order to provide an appropriate level of personal data protection required by European regulations. As part of agreement between the USA and the European Commission, this second one confirmed an appropriate level of data protection in the case of businesses having  Privacy Shield certificate.

You can deactivate cookies used for remarketing as part of your Google account settings: https://adssettings.google.com. Moreover you can disable using cookie files for remarketing purposes as part of cookie settings from the level of our website.  

If you are interested in details, connected with data processing as part of Google AdWords, we encourage you to get to know Google’s privacy policy:https://policies.google.com/privacy.

Google Tag Manager. We use Google Tag Manager provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. With the help of Google Tag Manager we control our advertising campaigns and the way you use our websites. We conduct these actions, relying on our legitimate interest in the form of marketing of our own products or services and optimization of our websites.  

When you visit our website, a Google cookie file is automatically left on your device. Such a file enables to display ads, based on your interest, thanks to pseudo-anonymous identificator (ID) and on the base of sites that you visit. The file also enables to control effectiveness of these ads and other actions connected with controlling your behaviour on the website.  

Further data processing takes place only then when you agreed to connect a browsing history and using an app with your account by Google and using information from your Google account for personalizing ads, which are displayed on websites. If you are logged in Google service while visiting our website, Google will use your data together with Google Analytics data for creating and defining target group lists for remarketing purposes on different devices. For this purpose Google connects temporarily your personal data with Google Analytics data to create target groups.

Considering Google LLC has its headquarters in the USA and uses its technical infrastructure, it joined the program EU-US-Privacy Shield in order to provide an appropriate level of personal data protection required by European regulations. As part of agreement between the USA and the European Commission, this second one confirmed an appropriate level of data protection in the case of businesses having  Privacy Shield certificate.

You can deactivate cookies used for remarketing as part of your Google account settings: https://adssettings.google.com. Moreover you can disable using cookie files for remarketing purposes as part of cookie settings from the level of our website.  

If you are interested in details, connected with data processing as part of Google Tag Manager we encourage you to get to know Google’s privacy policy: https://policies.google.com/privacy.

Facebook Pixel. We use marketing tools available as part of Facebook and provided by Facebook Inc., 1601 S. California Ave. Palo Alto, CA 94304, USA.  As part of these tools we show you ads on Facebook. We conduct these actions, relying on our legitimate interest in the form of marketing of our own products or services.

In order to show you personalized ads, we implemented Pixel Facebook, which automatically stores information about your usage of our website in the range of viewed pages. Such information is the most often transferred to Facebook server in the USA and stored there.

Information collected as part of Pixel Facebook is anonymous, that is it will not let us identify you. We only know what actions you have taken on our website.  However we inform you that Facebook can connect some information with other information about you, collected within using Facebook by you and use them for its own purposes, including marketing purposes. Such Facebook actions are not up to us, and you can look for information about that in Facebook’s privacy policy: https://www.facebook.com/privacy/explanation. You can also manage, from the level of your Facebook account, your privacy settings.   

Considering Facebook has its headquarters in the USA and uses its technical infrastructure, it joined the program EU-US-Privacy Shield in order to provide an appropriate level of personal data protection required by European regulations. As part of agreement between the USA and the European Commission, this second one confirmed an appropriate level of data protection in the case of businesses having  Privacy Shield certificate.

As part of cookie file settings, available from the level of our website, you can decide whether you agree to using by us Pixel Facebook in your case or not.

Hotjar. We use Hotjar, provided by Hotjar Limited, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta. With the help of Hotjar we analyze your behaviour on our websites, such as time that you spend on particular pages, what buttons you click on, what links you use and so on. We do it in order to optimize our websites with regard to user experience. We conduct these actions, relying on our legitimate interest in the form of optimization of our websites.  

Hotjar uses cookies and other technologies to collect information about your behaviour on the website and tools used to visit the website, such as IP number (anonymized), screen size, information about browser, localization, language. Hotjar stores information as part of pseudo-anonymous profile.Neither Hotjar, nor we use information to identify you. You will find more information in Hotjar’s privacy policy https://www.hotjar.com/legal/policies/privacy.

You can object to creating your anonymous profile and storing information about you by Hotjar here: https://www.hotjar.com/legal/compliance/opt-out. Moreover, as part of cookie file settings, available from the level of our website, you can decide whether you agree to using by us Hotjar in your case or not.

Social tools. We use plugins and other social tools on our websites, shared by social networks  such as : Facebook, Twitter, Instagram, Google, LinkedIN. 

While displaying our website with such a plugin, your browser will connect with servers of social networks administrators (service providers). The plugin content is transferred by a given service provider directly to your browser and integrated with a website. Thanks to this integration service providers get information that your browser has displayed our website, even if you do not have a profile at a given service provider or you are not logged in on his website. Such piece of information (together with your IP) is sent by your browser directly to the server of a given service provider (some servers are in the USA) and is stored there.

If you logged in to one of social networks, the service provider will be able to assign your visit on our website to your profile in a given social network.

If you use any plugin, for example by clicking on ‘Like’ or ‘Share’, appropriate information will be also sent directly to the server of a given service provider and stored there.

Moreover, information will be published in a given social network and your contacts will see it. The purpose and range of data collecting and their further processing and using by service providers, as well as possibility of contacting you and your rights in this range and possibility of such settings that provide your privacy protection, were written in privacy policy of particular service providers.

If you don’t want to have your data assigned to your profile in a given social network when you visit our website, you must log out from this service before you visit our website. You can also prevent plugins from loading to the website, by using an appropriate extension for your browser, for example script blocking.  

Video. We put on our websites videos from YouTube and Vimeo. For this purpose we use Google LLC cookie files, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA concerning YouTube service and Vimeo Inc. cookie files. Cookies are loaded only when the video is played. If you don’t agree to this, don’t play the video.

By playing video, Google or Vimeo get information about that, even if you do not have a profile at a given service provider or you are not logged in on his website. Such piece of information (together with your IP) is sent by your browser directly to the server of a given service provider (some servers are in the USA) and is stored there.

If you logged in to Google or Vimeo, the service provider will be able to assign playing the video on our website to your profile in a given social network. The purpose and range of data collecting and their further processing and using by service providers, as well as possibility of contacting you and your rights in this range and possibility of such settings that provide your privacy protection, were written in privacy policy of particular service providers.

If you don’t want to have your data assigned by Google or Vimeo to your profile while playing the video  when you visit our website, you must log out from a given service before you visit our website. You can also prevent plugins from loading to the website, by using an appropriate extension for your browser, for example script blocking. We encourage you to get to know Google’s privacy policy (https://policies.google.com/privacy) and Vimeo’s privacy policy  (https://vimeo.com/privacy ).

We encourage you to get to know Google Disqus privacy policy. We use Disqus Comment System in order to manage comments on the blog. It is connected with using Disqus Inc. cookie files. Disqus can use information stored in cookies for its own marketing purposes and we do not have an influence on it. Disqus assures of anonymity of stored information as part of cookie files. You use Disqus on the basis of the agreement conducted between you and  Disqus by registering your user account in their system.
In this way you agree to using cookie files in accordance with Disqus privacy policy: https://help.disqus.com/terms-and-policies/disqus-privacy-policy.

Chat. We provide you the possibility to contact us by online chat on our website. This tool is provided by Smartsupp.com, s.r.o., Milady Horakove 13, Brno, 602 00, Czech Republic. The tool uses cookies.

As part of cookie files we do not store any personal data. Technical information stored as part of cookie files are used only to provide a right functioning of the chat. Smartsupp.com, s.r.o. guarantees respect of user privacy. You will find more details in Smartsupp privacy policy: https://www.smartlook.com/help/privacy-statement/.

Server logs

Using our website is connected with sending queries to the server, on which the website is stored. Each query sent to the server is saved on server logs.  

Server logs contain: your IP, server date and time, information about browser and what operating system you use. Logs are saved and stored on the server.

The data saved on server logs is not associated with particular people, who use our website and are not used in order to identify you.

Server logs are only used for managing website and their content is not revealed to anybody except authorized people who manage the server.